Background

Médecins Sans Frontières (MSF) is a leading international independent medical humanitarian organisation, dedicated to providing expert medical relief to vulnerable populations at times of conflict or disaster. In over 71 countries worldwide, MSF provides both life-saving emergency relief and longer-term assistance to make basic healthcare services available to the most vulnerable or excluded communities. MSF Netherlands in Italy coordinates the Search and Rescue operations in the Central Mediterranean which provide lifesaving activities and basic assistance operating with the Geo Barents ship.

Scope and objectives of the position

Digital contents and social media are essential tools in a mission with such a high media exposure and attention. In the MSF Search and Rescue (SAR) mission, timely and accurate coverage of the operations through real-time communication tools is one of the pillars of the communication strategy. The AV-Digital FCM, in coordination with the FCC and the rest of the communications team, plays a key role to define, implement and update a dedicated digital strategy. In parallel, the AV-Digital FCM leads on and coordinates the production of digital contents, proposing innovative formats and communications initiatives.

Main responsibilities

• Defines and updates the digital strategy in coordination with communication team
• Manages, in coordination with the FCC, MSF Sea social media accounts (X, Bluesky and WhatsApp channel) and support of promotion of MSF content within the Operational Centres and partner sections
• Identifies digital communications opportunities, key cross cutting issues across MSF operations which are relevant to the communication strategy
• Ensures digital security and implementation of existing guidelines
• Assesses social media training needs for key staff, and organizes discussions, training activities and briefings on digital communication tools, potential and risks.
• Advises on choosing digital tools and on public positioning, according to objective, messages, and audience at local and national levels
• Produces, edits, and curates content (text, photos and videos) for MSF SAR Communications packages, in collaboration with the Communications team, in English, as well as in other languages when relevant to target specific audiences in Europe.
• Supports producing international Communications content for MSF social media channels and external media by providing AV contents (B-roll, Interviews, Documentaries, Photo Selection).
• Tracks and archives digital communications production in the MSF media database.
• Contributes to reporting, sets KPIs, carrying out analysis on achieved results and future priorities for the MSF Sea Twitter account.
• Provides guidance to MSF staff in operations on how to record and capture AV content (by camera, mobile phone or audio recorder).

Specific Accountabilities

Social media management:

• Provides digital landscape assessment related to SAR mission context
• Maintains regular publication of contents on the MSF Sea social media accounts
• Produces a calendar for the production and dissemination of content on MSF Sea social media accounts
• Produces, edits and shares digital contents (text, photos, graphics and videos) in different formats in coordination with MSF digital and AV hubs and departments
• Ensures tidiness and security of all accounts. Apply social media security guidelines, handover and closure documents.
• Proposes innovations for content creation and increasing social media audiences: e.g. Twitter Space talks, live Q&A, and others. Interest in developing content that utilises digital trends and new formats would be encouraged.

Community building and management:

• Promotes increase of social media audience, with guidance from manager and social media experts within MSF (Digital focal point, Digital Advisors).

Monitoring:

• Monitors performances of MSF SAR on social media using various monitoring platforms
• Provides support during a crisis/emergency in collaboration with the rest of the communications team

Audio Visual content pre and post production:

• Collecting all video and photo materials from the FCM aboard the ship: this will include receiving, selecting, editing, all meta data entry and captions of video and photo also to prepare footage for immediate dissemination. In doing so, the AVFCM will ensure compliance with the legal consent framework as well as quality and ethical standards.
• Support the coordination of digital/AV projects allocating videographers and photographers, producing schedule and terms of references in collaboration with FCC.
• Proposes and scripts development of stories with the support of FCM
• Follows understanding and analysis of potential audience – Strengthen target/audience prospect
• Archiving AV material for the MSF movement and safeguard of MSF Media Database.
• Ensuring alignment of AV and social media content to MSF’s advocacy and communication strategies and talking points
• Producing B-rolls and short videos/graphics, animations and/or basic sound mix

Requirements

Conditions

Contract: Fixed term contract (12 months – 1 month trial) From March/April 2025, full-time. Level II of Italian CCNL Commercio Terziario Distribuzione e Servizi. Candidates MUST hold a work permit to work in Italy.

Gross Annual Salary: Between 36.680 Euros and 44.016 Euros, depending on MSF experience of the selected candidate. (IRFFG 10)

Location: Based in the MSF Netherlands Rome office.

Starting Date: March/April 2025

Application procedure: 

To apply for this role, please submit your application to mediterranean-jobs@oca.msf.org

Subject: AV Manager_Your Surname

Including the following:

• CV (in English)
• Motivation letter (in English)
• Availability dates
• 2 contact for references of previous line managers

The application deadline is 15^th December 2024

Only short-listed candidates will be contacted.

Applicants not invited for interview within 4 weeks from the closure of the vacancy may consider their applications unsuccessful.

MSF-Netherlands is an Equal Opportunity Employer. No employee, or applicant for employment, shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, or sexual orientation. Diversity, equity, and inclusion are core values. We expect this same commitment from our staff.