The IT System Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area.

(S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.

The Hospital IT System Administrator is in charge of the teaching and supervision of the local IT Staff.

(S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.

BACKGROUND AND ORGANISATION OF WORK

Since 15 April, when the fighting erupted between the Sudan Armed Forces (SAF) and the Rapid Support Forces (RSF), nearly 1,000 civilians have been killed, and about 6,000 injured across the country, according to the Federal Ministry of Health (FMoH), as of 17 June. The violence has also impacted health workers, hospitals, ambulances and patients. Dozens of attacks on Sudan’s healthcare system have been verified by the WHO ; health facilities have been damaged in shelling and arson attacks, vital medical supplies looted, health workers killed, injured and arrested, and patients deliberately obstructed from accessing health care. Fuel shortages and electricity cuts have also forced many hospitals in Sudan to suspend operations.

In particular, the area in Soba Hilla in Khartoum, where EMERGENCY’s Salam Centre for Cardiac Surgery is located, has witnessed multiple bouts of fighting and skirmishes due to the presence of an RSF base nearby. This has entailed that the number of cardiac patients reaching the Salam Centre has decreased due to access problems; at the same time, more and more people showed up in need of stabilization and trauma surgery due to conflict-related injuries.

In light of this, and following requests from local health authorities, a special emergency team was deployed on the field to assess the situation and identify an appropriate emergency response, considering the security circumstances and the current absence of other working health facilities.

It was decided to proceed with the trauma intervention but within the bounds of the Salam Centre, so as to have both enough staff and equipment to carry out activities with ease. Moreover, the project can take advantage fo the existing stocks of drugs, consumable and equipment. The project will provide access to free of charge and lifesaving specialized surgical treatments and stabilization for the conflict-affected population.

DUTIES AND RESPONSIBILITIES

The main duties and responsibilities consist in providing the following services:

• collaborating, supervising and teaching the IT national staff;
• managing the infrastructure, including firewalls, switches, databases, VoiP, malware protection software and other processes;
• creating and verifying data backups and disaster recovery procedures;
• creating, contributing and maintaining an updated documentation;
• monitoring the system daily and responding immediately to security or usability concerns;
• upgrading systems and processes as required for enhanced functionality and security issue resolution;
• collecting needs/requests and proposing solutions;
• managing the configuration and operation of client-based computer operating systems;
• responding to the help desk requests and solving them;
• installing and testing computer-related equipment.

REQUIRED SKILLS

• Knowledge of Active Directory and management of Windows domains
• Management of network devices and protocols and their security appliances
• Knowledge of Vlans and VOIP technologies
• Knowledge of virtualized environments
• Knowledge and management of Windows servers and client environments
• Knowledge of main Office Automation and collaboration solutions
• Knowledge of RDBMS and web servers
• Fluency in English

DESIDERED SKILLS

• Previous experience with biomedical devices
• Previous experience in this role in hospital environments

REQUIRED AVAILABILITY

6 months’ overseas stay including a period of leave to be taken at the end of the mission in agreement with the coordinator.

EMERGENCY provides:

• a monthly salary based on a standardized salary scale for the role;
• travel expenses, lodging, insurance cover (liability, health and accident insurance);
• a period of paid leave (20 days) to be taken at the end of the mission.