EMERGENCY is seeking experienced Medical Coordinators to oversee the clinical activities of its surgical projects in Afghanistan and Sierra Leone, ensuring the quality of care and compliance with hospital protocols.

CONTEXT AND WORK ORGANIZATION

The current recruitment focuses on two countries where the organization has a long-standing presence: Afghanistan and Sierra Leone.

Afghanistan

EMERGENCY has been working in Afghanistan since 1999 and is currently present in the country with 3 Surgical Centers (in Kabul, Lashkar-Gah, and Anabah), a Maternity Center in Anabah, a network of 40 First Aid Posts and Health Centers, as well as clinics in several prisons across the country.

EMERGENCY’s hospital in Kabul is the most important Trauma Center in Afghanistan. It has a facility with 100 inpatient beds, 3 operating rooms, 5 intensive care beds (equipped with ventilators), and a CT scanner. In 2024, approximately 2,900 hospital admissions were recorded, and around 4,450 trauma surgeries were performed.

EMERGENCY’s hospital in Anabah is equipped with 60 inpatient beds, 2 operating rooms, and 6 sub-intensive care beds. In 2024, approximately 2,500 hospital admissions were recorded, with around 750 emergency trauma surgeries and 950 elective general surgeries performed. Since 2003, the Anabah Surgical and Pediatric Center has also hosted a Maternity Center, the only specialized and free facility available in the region. A pediatric outpatient clinic is also active within the Center.

EMERGENCY’s hospital in Lashkar-Gah is equipped with 100 inpatient beds, 3 operating rooms, and 6 sub-intensive care beds. In 2024, it recorded 6,100 hospital admissions and approximately 6,900 surgical procedures for trauma emergencies.

All three Centers host medical residents specializing in emergency surgery, traumatology, and anesthesia and intensive care, in close collaboration with local authorities.

Sierra Leone

EMERGENCY’s Surgical Center in Goderich, opened in 2001, serves as the referral hospital for surgery and traumatology across Sierra Leone.

The Center is equipped with 3 operating rooms, 6 sub-intensive care beds, and 66 inpatient beds.

The majority of cases involve pediatric patients under 15 years old requiring urgent general surgery or treatment for trauma. Admission criteria for children also include severe burns and caustic soda ingestion with esophageal injuries, for which a unique program has been developed in the country.

Adult patients receive care for severe trauma and emergency abdominal conditions.

In 2024, the Goderich Hospital recorded approximately 1,400 admissions and 2,500 surgical procedures.

Working alongside a multidisciplinary team, the Medical Coordinator plays a key role in ensuring the medical and surgical care standards required by EMERGENCY and in promoting effective training within the hospitals.

It is essential for the candidate to demonstrate a willingness to learn and an openness to understanding the approach that EMERGENCY has developed over the years in the contexts where it operates, in order to align clinical activities with the organization’s principles and practices.

The role requires close collaboration in the field with the Medical and Surgical Department Heads and the Head Nurse, as well as coordination with the Medical and Nursing Management (Main Office) to ensure alignment on clinical direction and objectives.

KEY RESPONSABILITIES

Clinic Management:

• Lead clinical activities within the hospital, ensuring full adherence to EMERGENCY’s protocols and guidelines.
• Oversee patient flow and optimize processes to improve the quality of services provided.
• Supervise the diagnostic and treatment procedures for complex conditions, with a particular focus on therapeutic appropriateness.

Quality and safety:

• Ensure the quality of care and patient safety by monitoring clinical outcomes.
• Supervise the proper use of diagnostic and therapeutic resources.
• Oversee accurate documentation of clinical activities.
• Maintain clear communication with patients’ families regarding care plans and expectations.

Protocol Development:

• Collaborate in updating and monitoring clinical protocols and therapeutic guidelines in coordination with the medical and nursing directors and EMERGENCY’s Medical Division.
• Work with other units and specialties to ensure an integrated approach to patient care.

Leadership, Training and Development:

• Lead and motivate the clinical team, fostering a collaborative and learning environment.
• Ensure the implementation of training programs in collaboration with the medical and nursing training coordinators.
• Evaluate the competencies of healthcare professionals to ensure they meet patient care standards, promoting a culture of feedback and organizing regular meetings to discuss performance and share experiences.

Resource Management:

• Manage the clinical team, ensuring operational efficiency and smooth communication.
• Analyze and evaluate the team’s professional needs (e.g., doctors, nurses, technical staff) in terms of required skills and expertise.
• Identify gaps or excesses in staffing levels and propose solutions to ensure adequate coverage and effective role distribution.
• Collaborate with management to plan budgets and optimize available resources.
• Define work schedules based on clinical needs, internal policies, and local labor laws.
• Oversee punctuality and adherence to organizational rules.

Data Monitoring:

• Be open to acquiring proficiency in using both analog and digital systems for monitoring clinical activities.

Collaboration with Non-Clinical Departments:

• Establish close collaboration with non-clinical departments (logistics, technical, administrative, HR, and grant management) to ensure optimal workflows, a synergistic work environment, and effective communication.

REQUIREMENTS

• Medical degree with a specialization in Surgery, Anesthesia and Intensive Care, or Emergency Medicine.
• Previous experience in a leadership role within a hospital department of surgery (general, trauma, orthopedic), anesthesia, or surgical emergency medicine.
• Commitment and willingness to understand EMERGENCY’s approach, adapting to the specific context of our hospitals.
• Availability to work in the field for at least one year (the first six months of the contract will be considered a probationary period).
• Excellent communication and interpersonal skills, with a strong ability to promote teamwork and collaboration among team members.
• Ability to work in a dynamic environment and manage high-stress situations.
• Capacity to work and live in a community setting, demonstrating a collaborative attitude and mutual respect. It is essential to be able to share spaces and time with colleagues, fostering a climate of harmony and cooperation both during work activities and in leisure time.
• Proficiency in English.